Technology Services

What's Up in I.T.?

IT Weekly Maintenance Window

The weekly maintenance has been split between Thursday and Friday evenings. The Thursday evening maintenance window will be for upgrades and/or patches applied to software systems such as Banner, Workflow, EagleNet, AdAstra, and Evisions products (Argos, Intellecheck, FormFusion, MAPS). Services such as email, Blackboard, and library access will remain available.

The Friday maintenance will be for network related maintenance and upgrades. The timeframe remains the same, 6:00 p.m. until midnight. Services such as My NWACC Connection, EagleNet, Banner, Workflow, Blackboard, email and library access remain available unless the college community is notified otherwise.

There is a nightly maintenance window from 2:00 a.m. to 3:00 a.m. for the main website and My NWACC Connection. It is only invoked when necessary to perform maintenance and updates. All other services remain available.

Please use these links to directly access Blackboard or email:

Blackboard: https://nwacc-bb9.blackboard.com

Email: https://exchange.nwacc.edu/owa

If you have any questions, please contact Jason Degn at jdegn@nwacc.edu.

Thank you!


Maintenance Plan
Date: Thursday, 1/16/14
Time: 6pm to 8pm
Area: Eaglenet/ Registration and grades
Impact:

There will be a brief outage that will make registration and grades unavailable while we perform required updates.

Date: Monday, 12/30/13 and Tuesday, 12/31/13
Time: 11pm to 5am
Area: www.nwacc.edu and my.nwacc.edu
Impact:

My NWACC Connection and the NWACC web site will be unavailable during this time while Campus EAI our service provider applies updates to their systems.

Every Thursday evening, 6pm to midnight.
EagleNet, Banner, and Workflow may be unavailable to apply upgrades and/or patches during this regularly scheduled IT maintenance window. Services such as email, Blackboard, and library access will remain available.

Every Friday evening, 6pm to midnight.
Network and email services may be unavailable to apply upgrades and/or patches during this regularly scheduled IT maintenance window. Services such as My NWACC Connection, EagleNet, Banner, Workflow, Blackboard, and library access will remain available.

Every morning, 2am to 3am.
During the regularly scheduled CampusEAI maintenance window, www.nwacc.edu and the WCMS may be disrupted.

Every Sunday, 2am to 3am.
During the regularly scheduled CampusEAI maintenance window, my.nwacc.edu may be disrupted.


NWACC is ranked 2nd nationally within the digitally-savvy community colleges in the large-sized college category by the Center for Digital Education.

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2012 NWACC Technology Recognition in 1...2...3...4

2012 is showcasing NorthWest Arkansas Community College's Information Technology department in aggressive pursuit of excellence on our campus, in our community, within the State of Arkansas, and nationally. Our successes can be attributed to our team, our customer (faculty, staff, students, guests, community), and our always fresh focus on goals.

NorthWest Arkansas Community College was recently honored in the University Business 'Models of Efficiency' contest as a leader in developing creative solutions to operational problems. NWACC's opportunity for improvement? Course evaluations. Four different programs were being used for end-of-course evaluations, and the disparate system was inconsistent and slow. The college purchased an online system with automatic emails delivering a personalized URL specifically for the class taken. The pilot achieved a savings of more than $17,000.

Details here:
http://www.universitybusiness.com/moe/article/apples-apples

e.Republic’s Center for Digital Education announces the results and winners of the eighth annual Digital Community Colleges Survey. Community Colleges across the nation respond to increased enrollments and limited budgets through innovative use of technology, according to the Digital Community Colleges Survey results released.

NorthWest Arkansas Community College ranks 2nd nationally in the Large Colleges Category.

"This survey gives great insight into the nation’s Community Colleges’ efforts to advance services to students through new technologies," says Cathilea Robinett, executive vice president of e.Republic. "The winners in these categories have increased the number of computers and kiosks, automated labor-intensive processes, improved student portals and increased student online services and more. Congratulations!"

More information: http://www.centerdigitaled.com/awards/digital-community-colleges/2012-Digital-Community-Colleges-Survey-Winners.html

NorthWest Arkansas Community College has been notified that NWACC will be the featured 'Campus of the Month' in their November/December issue. This honor highlights how the NWACC campus uses technology to advance student learning, how technology affetcs student performance and/or motivation and how our institution uses technology to streamline administration and aid in decision-making.

We look forward to seeing the feature - coming soon!

NorthWest Arkansas Community College was recently honored in the University Business 'Models of Efficiency' contest as a leader in developing creative solutions to operational problems. NWACC's opportunity for improvement? The student password. The Models of Efficiency program was launched in 2010 to recognize campus administrative departments that have found ways to provide better service through streamlined business operations.

Details here:
http://www.universitybusiness.com/moe/article/division-information-technology-services-northwest-arkansas-community-college

 

This page was last updated on:  January 16, 2014 @ 5:13 pm